Dear Mr P.K. Simpson, It is not often I email anybody about outstanding customer service . However, Norelle Zahra has gone above and beyond when it came to my case. The last 2 years have been very exhausting , emotional for me and I found it difficult to relate to the proceedings but with Norelle support and positive attitude I felt I was being heard. Even when my case was resolved she followed through and called me to see how I was holding up. P.K Simpson are very lucky to have a employee like her, because in this day and ages old fashion customer service is rare. So please , I would be grateful to let her know my appreciation. Kindest Regards,
- Client, Southern Highlands NSW
Thank you very much for your help and support you have all given me with my claim and in this time of need. It is much appreciated.
Thanks again for all your help.
I received the check today.
Thank you so much for all your work and help.
We are very happy with the outcome.
Everyone at PK Simpson made a big difference and was easy to understand every step of the way from start to finish of my claim. Keep working your magic at PK Simpson the same way you have helped me. Thank you for all your hard work.
- Alexis, Sydney
“Everyone at PK Simpson made a big difference and easy to understand every step of the way from start to finish of my claim. Keep working your magic at PK Simpson the same way you have helped me. Thank you for all your hard work. “
Thank you very much for the outcome of the TPD claim. I really appreciate it.
- Bohdan, Queensland
My apologies for a late letter of appreciation for the outcome of the compensation case you sorted out for me. It all took a lot less time than I'd envisaged and for that I'm grateful. I would like to take this opportunity to give a big THANK YOU to everybody who took phone calls, read letters and generally 'propped' me up. For a 'layman' it was a daunting experience. I'd like to thank everyone who was in some small way connected to the case.
A huge thank you to Mr Simpson for taking my case and believing in me. A special thank you goes to my barrister and lawyer who calmed me down, assured me it was a normal day and took me under her wing.
- George, Drummoyne
Sadly, I'm unable to work full time now and the money compensated will be a bonus in getting my own house and not renting. Thank you is never enough I know but this appreciative letter is for everybody.
- Auriel, Peakhurst
The two young ladies who who met me on the important meetings were invaluable. Both put me at ease and had a difficult task as my husband was terrified. Thank you to my lawyer and the team from PK Simpson. Merci! Gracia! Danke!
- Lynette, Punchbowl
I would like to offer my sincere thanks to you and all your staff at PK Simpson for the successful outcome of my case. I am very grateful to you for taking on my case initially.
It was a pleasure to have dealt with you and I must make special mention of the courteous assistance which I always received. Nothing was too much trouble and they were so nice whenever I phoned.
- Angela, Blaxland
I would certainly recommend your company to anybody that I know or hear about who had a work related injury. Again many thanks to my lawyer, PK and everyone that helped over the phone.
- Abdul, Lakemba
I am writing this letter to compliment you on your law firm and my lawyer. I'd like to thank you for finalising a difficult situation and getting me a favourable outcome. When I first rung I did not expect a return call and was surprised and thankful when you contacted me. Since then everything has been very smooth and your proactive approach in contacting me, and I'm sure all your clients, kept me very happy and calm throughout.
- Lenore, Mascot
I feel confident in referring my friend to your firm.
- Fabby, Hurstville
Amazing result, amazing lawyer, amazing team. Thank you PK Simpson.
I've recommended your firm to two injured co-workers at work.
- Jess, Parramatta
Thank you to my lawyer and his team for taking care of me. Thank you PK Simpson Compensation Lawyers.
- Matthew, Concord
Thank you very much for handling my case and thank you again for looking after my niece. Everyone in your firm looked after my case really well. Your ladies on reception are wonderful and at all times your people on the telephone were able to update me. Please pass on my thanks to them.
- Luke, Hurstville
"Thanks again for your hard work. I and my family are really excited about the result, thank you!!"
- Li Toa Chan, Cabramatta
"Thank you so very much for emailing a copy of the letter and also thank you even more for your incredible speed and professionalism in handling this matter for me.
Love your style.
I will keep you informed of outcome.
Again many thanks and take care"
- Raewyn, North Shore
"Thank you for your efficient and effective service. Very professional!"
"The staff and customer service were always a pleasure to deal with. With any inquiries I had your reception staff were always very helpful and friendly. I would recommend your business in the future. I was very pleased with how my case turned out.
- Maya, Sydney
"I am very pleased with the way you handled my case. The result was very pleasing. Thank you very much. "
- Michael, Blacktown
"I was very nervous with the process of “No win, no pay” even in signing the initial contract. I didn't feel confident that even if I won and my compensation was low that I still may incur costs if my solicitor’s bill ran higher than the perceived payout.
My solicitor at P.K.Simpson however was able to allay my fears and talk me through in detail, the case, the likely outcome and some of the potential hurdles.
I had many dealings with the medical appointments section and the staff were incredibly helpful with accommodating my interstate travel needs.
Your staff have been professional and extremely pleasant to deal with. I’m very grateful to have chosen such a competent, client centred organisation to represent me.
- Nader, Liverpool
"Okay, I’m still a little gob-smacked over the settlement figure…far exceeding my expectations!!
I can’t thank you enough for your effort in securing such a great financial outcome.
It has placed me in a position I was dreaming may come in 20 years or more – paying off our mortgage. In fact the payout figure just covers our entire mortgage!
I feel quite certain this result would not have occurred with the majority of compensation solicitors. My solicitor has been wonderful and a pleasure to work with.
From the outset I was determined to focus on my health rehabilitation and I wanted the claim to not occupy much of my thoughts or time. You made this very easy to achieve – the only effort I needed to take was getting to appointments.
- Nancy, Parramatta
I am writing this letter to compliment you on your staff
members who have been extremely helpful to myself, and has followed
through with finalising a difficult situation in regards to my payment.
Your staff members would have had a very difficult time trying to deal
with both the insurer and the HIC, thankfully, she kept me informed all
the way through and I have no doubt that I would have been waiting a lot
longer for my payment except for her following it up.
Thanks to the hard work and the courtesy of yout staff, that I am referring my friend to your firm.
This letter may not be of much interest to yourself, but I feel it was necessary for me to write it.
- John G
"I would like to offer my sincere thanks to
you and all your staff at P.K.Simpson & Co. for the successful
outcome of my case. I am very grateful to you for taking on my case
initially. It was a pleasure to have dealt with you. And I must make a
special mention for the courteous assistance with which I always
received from your staff. Nothing was too much trouble and they were so
nice whenever I phoned them.
I would certainly recommend you’re company to anybody that I know or hear about, who has a work-related injury.
Again many thanks to you and staff for all your help.
With kind regard,
P.S. I wish to acknowledge receipt of your letter confirming the
settlement of my case. I shall look forward to receiving the settlement
cheque in due course. Also, thank you very much for the beautiful gold
pen which arrived in the mail.
With best wishes,"
"Sorry for the delay in thanking all of you for the good hard work and the job you’ve done. Thankyou for the birthday wishes you sent me too. I do really appreciate it.
It was nice having you as my lawyer. I will surely recommend your company to anyone I know who need help. GOOD LUCK!"